You can find an estimated delivery time on our product page that will give you an idea of when you can expect to receive your order.

Also, once your order is ready for shipping out, we will notify you with the tracking number.

However, despite our best efforts, unforeseen circumstances such as customs delays or natural disasters may occasionally impact delivery times. If you have any concerns or encounter any issues with your order's delivery timeline, please don't hesitate to contact us at info@sionnejewelry.com. Our customer service team is ready to assist you and provide updates regarding your order status.

After purchasing from our website, we will send you order confirmation. Once the order has been shipped, we will provide you the email with shipping information and the tracking number. If you have any issue whatsoever, please let us know at info@sionnejewelry.com.

Yes, you can cancel or update your order before we ship it out. Please contact us at info@sionnejewelry.com for further instruction.

Please follow the instruction in our Return Policy

When it comes to pearl care, there are a few key factors to consider.

• Avoid exposing your pearls to harsh substances such as perfumes, cosmetics, and hairsprays, as they can dull the surface of the pearls over time.

• Pearls should be kept separate from other jewelry pieces as they can easily scratch other gemstones or metals. 

• It's common for some pearls to come off from jewelries through use. Therefore, you can have your pearls re-glue when that happens.

No worries, you can check your ring size and/or your bracelet size here.